SHIPPING & RETURNS
How long is the shipping time?
This depends on the type of collection. We instantly ship most collections on the first working day after the drop. From then on, it usually takes 3-4 working days to arrive within Germany. That said, we have print-to-order collections and special drops, which can take up to 3-4 weeks as we produce the pieces after the order. Stay up-to-date by subscribing to our newsletter, where we tell you in advance what shipping time to expect.
The shipping times are just a guideline and depend on third parties and conditions like e.g., the season.
Which countries are you shipping to?
Austria, Australia, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United States and United Kingdom.
How much are the shipping costs?
The shipping costs within and outside of Germany equal the processing costs of the logistics provider, namely DHL and Asendia. We sometimes discount shipping fees under specific conditions, like a minimum order value, within particular countries. The discount is automatically applied at the checkout. Subscribe to the newsletter to hear first about discounted shipping conditions.
What currency is my order processed in?
Since we are a Berlin-based brand, all orders are processed in Euros and Cents.
Why haven't I received a shipping confirmation?
Once we carefully packed your order, we pass it on to the shipping provider. You will receive an automatically generated email from them, including a tracking number and further details. Please check your spam folder if you haven't received it. Still missing? Write an email to firstname.lastname@example.org. We will help you with any trouble.
What shipping method do you use?
We are working with DHL (https://www.dhl.de/de/privatkunden.html) within Germany and Asendia (https://www.asendia.com) for international orders.
RETURNS AND EXCHANGES
Something went wrong with my order. What to do?
We are always there for you. If you need help, write an email to email@example.com. We will help you with any trouble.
Can I send back my orders?
We do everything passionately and invest much love into the brand. We appreciate you choosing your pieces carefully and checking the size charts before you order. That way, you only receive pieces you really want.
If something still needs to be fixed or really doesn't fit you, email firstname.lastname@example.org, and we will help you! The shipping costs for returns have to be paid by the customer. As soon as an accepted return arrives, we will refund the money the same way you sent it to us within fourteen days.
How to return a piece?
Oh, that's unfortunate to hear. If your piece really doesn't fit, follow the following instructions:
Returns are accepted within 14 working days starting from the arrival. All garments must be returned unworn, in a 100% resellable condition, in their original packaging, and with all hangtags still attached.
Can I exchange pieces and sizes?
As our collections are limited, having another piece or a different size of your piece in stock is improbable. You can still sign up for a "back in stock" notification on the product page. This will send you an email alert if someone sent back exactly what you were looking for. Be fast.